Respect | Integrity | Service | Excellence | Stewardship

Taken from the email I've just had from the office of Group CEO, C.S. Venkatakrishnan

Dear Mr Wackan

Thank you for your email to our Group CEO, C.S. Venkatakrishnan, on whose behalf I’m responding. I’m really sorry you’ve had cause to contact us. Rest assured your concerns are being taken very seriously and have been passed to our dedicated Executive Complaints Team for investigation.

We will ensure a thorough review of the circumstances you outline is undertaken and will arrange for you to be contacted as soon as possible.

I have provided a link below to our website that explains how we handle complaints and what you can expect. You just need to copy and paste the link below into a new browser window to view.

Barclays.co.uk/complaints

Barclays, Level 26, 1 Churchill Place, Canary Wharf, London, E14 5HP

home.barclays delivered 12.25 27/04/2023

I'm going to enjoy reading about how complaints are meant to handled, cos I can say "without any doubt....! They've just been handled badly.....!"