Nearly another Friday, so let's see what the postman brings

For the last three months it's been nothing, I havs sent another FOI request to have the following explained

1. Why did Barclays break it's contract with me, after all a standard contract would exist between a service provider and a service user.

2. I would still like the information I have requested before but electronically, so can be a search able document. The reason is simple I'm a disabled person, therefore unable to accept the format I have had the stuff sent before. To not comply with me as a disabled person would be discriminatory against me or any other disabled person.

3. The Ombudsman did recommend negotiations, Barclays claims that a recommendation. Isn't an instruction to negotiate... well seeing as we're meant to act in good faith, and find a solution I would argue that this simple refusal is acting in bad faith.

4. So I would like the information about the process how clients are meant to be dealt with in a timely manner....

So I'm awaiting the reply to that...