Dear Barclays in the last 4 days... we've had

So just to keep you informed cos by now, you should be looking.... and I'll do a reverse IP lookup. We've had 62 session x3 plus 50 people (new one's) our splits are mostly mobile versus desk tops which is to be expected... being the 21st century. That makes it a total of 327 page impressions and the average is 12 minutes (ish) per visit..... So they've read it all and I'm guessing they'll be back for more... cos people love carnage.... and cat videos...

so 10 years spent trying to get an answer boils down to this, look at it now. You've got about 50,000 employees, 5,000 retained solictiors (most of'em educated people) you run about 30 companies globally and that's split over a very small group of actual names and investors....? Interesting... what you can see from your website... and what was that about you're policy of treating people fairly and with equality... irrespective of status.... nice, I like that...! but it appears you don't have a single unified client portal for complaints. How do you or better why don't you do, it would be so much more effective..? It must be awful if a client has mulitple entries into your business and gets a bad expirience to whom do they turn....? cos nobody it seems wants to grasp the nettle...!

Or is this the secret plan, thatbrings folks to a level of frustration, they simply give up? For example this is how insurance companies avoid claims....

As said previously, I copied the equality comission into some of correspendence and they've now agreed to write to Barclays cos it would appear your documented policy and implemented actions don't align all that well...! (I love abit or PR speak, and metrics and google searches and just plain old fashioned facts)

I also think how Barclays on itself as a victim when people get angry, almost again if this is the aim.... bring the client to the boil record this as evidence then present yourself as the victim of unreasonable people. I would put money on Barclays having a playbook on this process.

Funny really cos years ago I use to work on the Barclays training events, which seems a life time ago now....

Anyway let's not get too hung up about the past, let's look towards the bright new future... and as they say things can only get better..... just you and me doing our stuff....